Frequently asked questions

Therapy

CAN I GET TREATMENT AT THE CLINIC OF MY CHOICE?


Yes! You have the right to choose where you go for therapy. By law (ORS 441.098), your physician's office must inform you of your right of choice. However, keep in mind that insurance covereage may vary per location. It's always a good idea to call yours to check your benefits. When in doubt, contact us and we can help you navigate your insurance benefits.




DO I HAVE TO SEE MY DOCTOR IN ORDER TO COME TO PHYSICAL THERAPY?


If you are self-pay or if your insurance does not require a doctor's order, you can self refer yourself to physical therapy without a doctor's order. However, most insurances do require a doctor's order. Therefore, we encourage you to call your insurance and ask, "Do I need a doctor's order for physical therapy?"




WILL INSURANCE COVER MY TREATMENT?


Most insurances & plans have benefits coverage for physical therapy. We encourage you to check with your insurance before scheduling. We suggest calling your insurance to ask if you have: 1) Deductible (your co-insurance applies after this is met) 2) Copay (due at each visit) 3) Visit Limit (number of vists allowed in a given time frame) Call our office and we can confirm if we are contracted with your insurance. (If insurance isn't an option for you, or your insurance is not contracted with us, please call us about cash payment options).




DO YOU TAKE AUTO INSURANCE OR WORKMAN'S COMPENSATION?


Yes, for Auto Insurances. We accept OR & WA Workman's compensation insurances. Information that our clinic may need: 1) Insurance carrier 2) Date & state of injury/accident 3) Claim # and status of claim (pending, open, etc) 4) Name of adjuster assigned to your claim 5) Physician referring you (needs order) 6) Name of employer (Workman's Compensation only)




WHAT CAN I EXPECT DURING MY FIRST APPOINTMENT WITH A THERAPIST?


At your first appointment your therapist will perform an evaluation to determine: Your particular complaint, and documenting the extent of restrictions Potential causes and treatment options A plan for treatment progression Discuss goals of the treatment - including your personal goal or need




WHAT DO I NEED TO BRING TO MY FIRST APPOINTMENT?


Please arrive 15 minutes early (30 minutes for Lymphedema or pelvic health). You may arrange to have your paperwork sent to you prior to your appointment to avoid this. Bring your insurance card & photo ID Your order from the physician Any recent imaging reports in your posession such as: X-rays, MRI




WHAT DO I WEAR TO AN APPOINTMENT?


Flexible clothing is best. Gym clothing is a good example. Therapists will need to be able to move you and your body in order for assessment/treatment. Examples for treatment areas: Knee - wear shorts or stretchy pants Hips - stretchy pants Shoulder - wear a tank top or sleeveless top Elbow - T-Shirt We also have shorts, t-shirts, and gowns for you to change into




DO I HAVE TO BE A PATIENT TO USE THE GYM?


No, you do not have to be a patient. Our gym is open to the general public at a low monthly rate. Our gym is free for all current patients. You are encouraged to come in and take advantage of the gym to help improve your physical therapy outcome. We also are a participating location for Silver&Fit® and SilverSneakers®. We are contracted with other fitness professionals who offer services for a fee. These services include personal training and group exercise classes. Please contact us for more information.




CAN I GET HELP WITH STARTING A FITNESS OR GYM WORKOUT PROGRAM?


Yes! We have several options. If you are not a patient: We have contracted fitness professionals who can be of help. They charge their own fees and do their own scheduling for this service. We additionally offer the service of developing a Fitness Program for clients who would like to have a physical therapist do this with them. It is a time-based free of $35 per 15 min. 30-45 min is suggested, but it is up to your preferences. This session would be booked through our reception desk. If you are a current patient: Who has not already been given a home exercise program, ask your therapist or at the reception desk if there are fitness benefits available to you that would be covered by insurance. Our reception staff and therapists can help confirm which option may be the best for you to pursue.





Gym & Fitness